Terms of Use

1. Purpose

These Terms of Use (“Terms”) govern access to and use of the Olenx platform, an online Generative Engine Optimization (“GEO”) service that lets you audit a brand’s visibility in the answers of language models (ChatGPT, Claude, Gemini, Perplexity), track its competitors, and generate content recommendations.

Use of the Service implies full and unreserved acceptance of these Terms.

2. Definitions

• Publisher: Eléna Guigliano, a sole trader operating under the trade name “Olenx”, provider of the Service.
• User: any natural or legal person using the Service.
• Service: the Olenx platform accessible at olenx.com and its subdomains.
• Account: the personal space created by the User.
• User Content: all data entered, imported, or generated by the User.

3. Registration conditions

Registration for the Service is open to any natural person of legal age (18 and over) or any duly represented legal entity. The User undertakes to provide accurate, up-to-date information and to keep their login credentials confidential. Any use of the Account is deemed to have been made by the User themselves.

The User undertakes to immediately report any unauthorized use of their Account to team@olenx.com.

4. Pricing

The Service is offered under several pricing plans (a limited free plan, paid monthly or annual plans). The current rates are displayed on the Service pricing page.

Prices are stated in euros. Pursuant to article 293 B of the French General Tax Code (CGI) (VAT-exempt small business scheme), VAT is not applicable: prices are not subject to VAT. Payment is made by bank card via our secure payment provider. Any period started is due in full.

The Publisher reserves the right to change its rates at any time, subject to 30 days’ notice sent by email to the affected Users.

5. User obligations

The User undertakes to:

• Use the Service in accordance with its intended purpose and applicable regulations.
• Use the Service in accordance with the plan subscribed to. Some plans allow the use of personal API keys (“BYOK”). In that case, the User is solely responsible for the security and costs associated with those keys.
• Not submit content that is unlawful, contrary to public decency, defamatory, abusive, racist, xenophobic, infringing, or that violates the rights of others.
• Not attempt to circumvent the Service’s security measures.
• Not carry out mass scraping, reverse engineering, or unauthorized resale of the Service.
• Comply with the terms of use of the third-party LLM providers used via the platform.

6. Intellectual property

The platform, its code, its interface, its brand, and its logo are the exclusive property of the Publisher. No license or operating right is granted to the User beyond the right to use the Service.

User Content: the Content generated or imported by the User remains the property of the User. The User retains all rights to the texts, recommendations, and analyses produced via the Service. The Publisher holds only a limited technical license necessary to operate the Service (storage, processing, display).

7. Limitation of liability

The Service relies on third-party language models (LLMs) whose results are by nature probabilistic and not guaranteed. The Publisher cannot guarantee:

• The accuracy, completeness, or relevance of the answers generated by the LLMs.
• The commercial or search-ranking performance resulting from use of the Service.
• The uninterrupted availability of third-party LLM providers.

The User acknowledges that they use the results at their sole responsibility and undertakes to verify them before any public use. The Publisher’s liability, in the event of a proven breach, is limited to the amount actually paid by the User during the 12 months preceding the triggering event.

8. Service availability

The Publisher strives to ensure optimal availability of the Service but cannot be held liable for interruptions related to maintenance, force majeure, or the failure of a third-party subprocessor (LLM, host).

9. Personal data

The processing of personal data is described in our Privacy policy.

10. Termination

The User may cancel their subscription at any time from their personal space. Cancellation takes effect at the end of the current billing period. No pro-rata refund is due, except where mandatory law provides otherwise.

The Publisher may suspend or terminate, as of right, the Account of any User in the event of a serious breach of these Terms, in particular in the event of fraudulent, unlawful, or abusive use of the Service, after formal notice that has remained without effect for 7 days (except in an emergency).

11. Changes to the Terms

The Publisher reserves the right to amend these Terms at any time. Users will be informed of changes by email and/or by notification within the Service at least 30 days before they take effect.

12. Applicable law and jurisdiction

These Terms are governed by French law. Failing an amicable resolution, any dispute relating to their formation, performance, or interpretation falls within the exclusive jurisdiction of the French courts in the district of the Publisher’s principal place of business, except where mandatory law provides otherwise (in particular for consumers, who may bring proceedings before the court of their place of residence).

In accordance with articles L.611-1 et seq. of the French Consumer Code, the consumer User may use a consumer mediator free of charge with a view to the amicable resolution of a dispute.